Privacy Policy

Chidlow Estate | Western Australia

At Chidlow Estate, your privacy is important to us. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information including:

Your name, contact details (email address, phone number, residential or business address)
Booking and payment details for our services (e.g., riding lessons, accommodation, wellness sessions)
Health and medical information (where relevant to equine therapy or counselling services)
Information you submit via forms, surveys, or our website
Communication history with Chidlow Estate (via email, phone, social media, or our website)

We only collect sensitive information (such as health details) with your consent and when necessary for our services.

2. How We Collect Your Information

We collect personal information when you:

Visit or use our website
Book a service, event, or accommodation
Sign up for a newsletter or email list
Contact us directly
Interact with us via social media
Provide feedback or complete a form

Where reasonable, we collect information directly from you. In some cases, we may collect information from third parties with your consent.

3. Why We Collect Your Information

We use your personal information to:

Provide and manage services (e.g., bookings, classes, therapy sessions)
Communicate with you about your enquiry, booking, or order
Personalise your experience with us
Send newsletters or promotional material (if you have opted in)
Improve our services, website, and offerings
Meet legal and regulatory obligations

4. Disclosure of Personal Information

We do not sell your information.

We may disclose your personal information to:

Third-party service providers assisting in our operations (e.g., booking systems, payment gateways, counsellors, IT support)
Government agencies or regulators if required by law
Health professionals (with your consent or where legally required)

Where third parties are located overseas, we take reasonable steps to ensure they adhere to privacy principles similar to those in Australia.

5. Security and Storage

We store your information securely in both physical and digital formats. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

If information is no longer required, we will take reasonable steps to destroy or de-identify it, unless required to retain it by law.

6. Access and Correction

You may request access to your personal information or ask us to correct any errors. To do so, please contact us via the details below.

We may ask you to verify your identity before processing your request. We aim to respond within 30 days.

7. Website, Cookies & Third-Party Tools

Our website may use cookies and third-party tools (e.g., Google Analytics) to enhance user experience and track website usage.

You can manage your cookie preferences through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Marketing and Communication Preferences

If you opt in to receive updates or promotions, you can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our website or services after any changes will be deemed acceptance of the updated policy.

10. Contact Us

For questions, complaints or access requests regarding this Privacy Policy or your personal information, please contact:

Chidlow Estate
Email: hello@chidlowestate.com.au
Phone: 1300 090 461